Terms of service

About Snakko

This online store trades as Snakko and is hosted on Shopify. Our business address is Phố Đỗ Đức Dục, Từ Liêm 100000, Vietnam. Contact customer support at manhnh0908@gmail.com.

Products and orders

We accept international orders for the countries and regions available at checkout. Delivery availability depends on the destination and our fulfillment partner's carrier services, as explained in our Shipping Policy. Read the product details and choose the correct set before ordering. Product colors may look slightly different on different screens. Stock availability may change before fulfillment.

Prices and payment

Prices are displayed in US dollars. Standard shipping is free, with no minimum purchase; select the Free Shipping option at checkout. Free shipping covers the standard delivery charge and does not waive taxes or import duties separately assessed by authorities. Any taxes collected by us are displayed before payment. Payment is processed using the methods shown at checkout; the payment provider's own terms also apply.

Order confirmation and fulfillment

An order acknowledgment confirms that we received your order. If a product is unavailable, an address cannot be served or a material pricing or product error affects your order, we will contact you to resolve it. If we cannot fulfill a paid order, we will refund the affected payment.

Orders are fulfilled by a third-party partner from China. Our Shipping Policy explains processing, delivery estimates, tracking and possible import charges. Our Return and Refund Policy explains cancellations, eligible claims and refunds.

Product use

Follow the instructions included with the product. The supplier recommends indoor use and ages 7–14. Adult supervision is recommended. Keep small parts and magnets away from young children, avoid damaged components, and stop using the toy if it is damaged.

Your information and store use

Provide accurate contact and delivery details. Our Privacy Policy explains how personal information is handled. Do not use this store for unlawful activity, submit fraudulent information, interfere with the service or infringe another person's rights. Store content may not be reused commercially without permission from its rights holder.

Questions and complaints

Email manhnh0908@gmail.com with any question or complaint. Include your order number when relevant. Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law.